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Ruby Jewel

Shift Lead-West End

Scoop Shops – Portland, Oregon
Department Scoop Shops
Employment Type Part time non-exempt
Minimum Experience Manager/Supervisor
Compensation $13.25 plus tips

Our mission at Ruby Jewel is to foster happy memories by building a community & becoming your favorite ice cream experience. We do this by providing exceptional ice cream sandwiches, exemplary service, and a welcome and clean environment; guided by integrity in our traditional methods, thoughtful sourcing of the best local ingredients, and care for one another. 

 

Shift Lead summary:

Shift Leads are expected to greet and serve customers in a friendly and efficient manner, while providing excellent leadership.  The scoop shop lead should possess the ability to work as a team player as well as be a P.I.C. (person in charge). Excellent communication, reliable/dependable availability and an out-going personality are important in our team leadership environment.

Essential Functions:

  • Provide excellent customer service
  • Maintains operational standards that meet food safety guidelines
  • Ensures adherence to company policies and procedures
  • Works to resolve customer service issues through hospitality
  • Manages work flow of scoopers
  • Communicates people, product, and equipment issues directly to SSM
  • Possess strong cash handling skills
  • Accurately prepares daily reports
  • Submits accurate orders and inventories
  • Has effective communication skills and is willing to be coached and trained

 

Job Duties:

  • Willingness to work and lead in a customer service orientated environment
  • Able to work evenings, weekends (must be available Saturday & Sunday) and holidays.
  • Maintain and delegate cleaning and working tasks in an upbeat environment
  • Must be a committed team player
  • Demonstrates the ability to be coached, trained and mentored by shop leadership
  • Able to carry out instructions and motivate the scoop shop team

Ruby Jewel, LLC is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.

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  • Location
    Portland, Oregon
  • Department
    Scoop Shops
  • Employment Type
    Part time non-exempt
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    $13.25 plus tips
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